Article 1: Purpose of Information Collection

Bioplas.vn collects the following information: full name, phone number, delivery address, and email. These are required details when customers register to use our services. This information is used to contact and confirm registrations, helping ensure customers’ rights and benefits.

Article 2: Use of Information

Website bioplas.vn uses the information you provide to:

Process payments and deliver orders
Contact and assist customers, and answer questions upon request
Provide service information when requested
Support customers during use, including sending emails about purchase instructions, customer care, warranty, and other requested content

We do not use your personal information for any purposes other than confirming and supporting transactions on bioplas.vn.

Article 3: Data Retention

Your personal data will be stored until you request deletion via hotline 0933.594.668 or email info@bioplas.dsic.vn. In all cases, your personal information is securely stored on Bioplas.vn servers.

Article 4: Parties with Access to Information

Bioplas Joint Stock Company and related departments involved in supporting and fulfilling customer transactions.
When required by law: We will provide customer information to authorized authorities such as courts, procuracy, or police for investigation related to legal violations.
Otherwise, no one has the right to access customers’ personal information.

Article 5: Information Controller Details

BIOPLAS JOINT STOCK COMPANY

Business Registration No.: 1101918415 issued by the Department of Planning and Investment of Long An Province on May 28, 2019
Head Office: Street No. 3, Lien Hung Industrial Cluster, Binh Tien 2 Hamlet, Duc Hoa Ha Commune, Duc Hoa District, Long An Province, Vietnam
Phone: 0933.594.668
Email: info@bioplas.dsic.vn

Article 6: Access and Correction of Personal Data

Customers have the right to review, update, edit, or request deletion of their personal information by contacting us via hotline or email above.
Customers may submit complaints regarding misuse of personal data. Upon receiving such requests, Bioplas.vn will verify the information, respond with explanations, and guide customers on restoring and securing their data. If necessary, we will involve competent authorities.

Article 7: Commitment to Data Security

Bioplas Joint Stock Company is committed to protecting customers’ personal information in accordance with our privacy policy. Information is collected and used only with customer consent, except where required by law.

We do not use, transfer, or disclose personal information to any third party without customer permission.
In case of a data breach (e.g., hacking), we will promptly notify authorities and affected customers.
Customers must provide accurate personal information and are responsible for its legality.
We are not responsible for complaints arising from incorrect information provided by customers.

Article 8: Complaint Handling Mechanism

If you believe your personal information has been misused, you may contact us via hotline 0933.594.668 or email info@bioplas.dsic.vn with relevant evidence. We will respond within 24 hours to resolve the issue.
We are not responsible for complaints if the original customer information provided is inaccurate.

Article 9: Policy Changes

In case of disputes or complaints, we encourage negotiation and mutual agreement. If unresolved, the case will be handled by competent authorities in accordance with the law. Bioplas Joint Stock Company respects and complies with regulations on protecting customer rights.